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At Shivabhai Kalivala, we are committed to delivering fresh and quality farsan to our customers in a timely and reliable manner. Please read our Shipping & Returns Policy carefully before placing an order.
All orders are processed after successful payment confirmation. Since our farsan is freshly prepared, orders are usually dispatched within a suitable timeframe based on product availability and order volume.
Delivery timelines may vary depending on the location, courier partner, and external conditions. While we aim to deliver your order as quickly as possible, delays caused by courier services or unforeseen circumstances are beyond our control.
We currently offer delivery within selected areas and cities. Service availability may vary depending on the delivery location and courier serviceability.
Once your order is dispatched, tracking details may be shared through the provided contact information, wherever applicable. Customers are advised to keep their order details for reference.
Due to the perishable nature of our food products, returns or replacements are accepted only in the following cases:
To request a return or replacement, customers must contact us within a reasonable time after delivery, along with clear images and order details.
Opened, used, or tampered food products are not eligible for return or replacement unless a valid issue is identified at the time of delivery.
Refunds, if applicable, will be processed only after verification and approval of the issue. Refunds will be issued through the original payment method or as per applicable policies.
Order cancellation requests must be made before the order is prepared or dispatched. Once an order has been shipped or prepared, cancellation may not be possible.
For any questions related to shipping, returns, or order assistance, please contact us:
Phone: 7984026643 / 9429230355
Address (Surat): D-68, Jay Gangeshwar Society, Near Maruti Chowk, L.H. Road, Surat – 395006
Address (Gariyadhar): Palitana Road, New Shamla Travels ni bajuma, Gariyadhar – 364505